Can I order sample invitations?
Yes – we know how important it is for you to see the quality of our stationery for yourself. We encourage you to compare the print and design quality against those of other companies, as we are confident that you will notice the difference. Please click on 'samples' above to order a sample invitation. We charge £2 per sample, which is fully redeemable against your order.

Is there a minimum order?
As our stationery is personalised and professionally printed to order, we do specify a minimum order. This is because the calibration of the printing press we use incurs a set-up fee for each print run. This is included in our prices, but would mean that the cost of very small orders is unrealistic. The minimum order number for all invitations and save-the-date cards is therefore 25 items. Other stationery items can be printed alongside these.

How long will it take to receive my order?
We aim to have your completed stationery order delivered to you within 28 days of you agreeing your proofs. If you need your order more quickly, please contact us. We will advise you regarding timescales for your on-the-day stationery (place-names, menus etc) when you order your invitations, to ensure that you have your completed order in time for your wedding.

When and how do I pay for my stationery?
As we are a small company which prides itself on providing a personalised service to all of our couples, we ensure that we leave suffi cient time to give your order our undivided attention. For this reason, we are careful not to take on too many orders at once. We therefore ask for a deposit of 25% of your order to reserve your studio time, and encourage you to book early. At this stage we only need approximate numbers of the items you wish to order, and do allow you to change your order by + or – 15% when confirming. We will try to accommodate your request for any additional stationery you later decide upon, although this will be subject to availability. The remaining 75% your order is payable when you agree your proofs. This is likely to be in 2 stages, depending on your stationery requirements – for example you will pay the remaining 75% of the cost of your invitations when you agree the proofs for these, with the remaining balance due when you agree the proofs for your on-the-day stationery, nearer to the date of your wedding. Payment can be made by cheque or bank transfer.

How much do you charge for delivery?
Delivery costs are £10 per order or part-order. We can deliver to an address that is convenient to you, for example your home, workplace, or wedding venue (in the case of on-the-day stationery). Table plans will be sent via a separate parcel, and will therefore cost £10 in addition to any other stationary delivered at the same time. Please contact us if you would like us to arrange guaranteed Saturday delivery, or an express service.

Can you print my stationery in a different colour or font typeface?
All of our personlised ranges can be tailored to suit the style and colours of your wedding. Some designs work well in particular colours, and we provide advice regarding suitable colours on our portfolio pages. Please contact us to discuss this further, when our graphic designer will be able to advise you on suitable colour tones. It is helpful if you can send us a sample of a particular colour you have in mind, or if you have access to a pantone colour book tell us which process pantone colour you would like to use. The typefaces used are an integral part of the design, and have been specially chosen to complement the style of the stationery. Our designer would be happy to discuss any changes you would like to make, and give advice on style.

Our bespoke range is designed in consultation with you to create a completely unique design. Should you choose this service, we will spend time discussing which colours, typefaces, styles and patterns will work best together to create the look you wish to achieve.

Can I have the guest’s names printed on the invitations?
Yes, we charge an additional fee of 20p per invitation. This also applies to names printed on place-cards or other stationery.

Can I order additional stationery if I run out?
Due to the set-up fee involved in calibrating the printing press for your print run, small numbers of extra stationery will incur a cost in addition to the cost of the these items. We therefore strongly suggest that you order spares, in case of changes or additions to your guest list.

Can I cancel my order?
We will refund your 25% deposit within 7 days of receiving your payment, should you decide that you no longer wish to place an order, unless you have agreed to us starting work on your stationery before this time (as in the case of orders with a shorter than usual turnaround time). If you decide to cancel for any reason after this 7 day cooling off period, we will retain any payments already made in order to cover our costs.

Proofs
We will provide you with electronic proofs of all of your stationery. These must be agreed by you before your stationery goes to print. You will need to pay particular attention to the layout, wording, and spelling of names. It is important that you check your proofs carefully, as we cannot be held responsible for any changes requested after proofs are agreed. It is important to note that colours display differently on a computer monitor than they do on paper, and we therefore refer you to our printed colour guide we provide with our samples. Hard-copies of proofs can be provided upon request, for which there will be an additional charge. Please contact us if you are interested in this service.

Returns
As your stationery is designed or personalised to your own